SAFE Monitoring Technologies
SMT Account Programs
SMT Business Services
About SMT
SMT Corporate Profile
Careers at SMT
Contact SMT
 
 
 
 
 
CUSTOMER CARE ASSOCIATE CENTRAL STATION OPERATOR
MONITORING CENTER OPERATOR / DISPATCHER
 
SUMMARY OF POSITION

Receives and acts upon alarm and supervisory signals from security, fire, panic, and industrial monitoring systems, including verification of alarms by calling premises and dispatching appropriate public agencies and notification of responsible parties. Handles calls for information, database updates, and general business. Coordinates communications between premises representatives and responding authorities.

 
 

Interprets signal activity and follows action patterns and special instructions for proper handling.

Provides information and interpretation for responding authorities of events transpiring on site.

Provides information to responsible contact personnel with regards to events transpiring on site.

Handles incoming calls from customers and dealers for system testing.

Places new accounts on line and enters account, zone, and contact data.

Provides reports of activity to requesting customers and dealers.

Handles trouble signals including customer and/or dealer notification and creation of service jobs.

Takes incoming calls for service and creates service jobs.

Creates internal “Actions” for follow-up communications with customers from other departments.

Qualifies and routes after-hours calls for service.

Updates customer contact information  based on faxes, emails, or customer calls.

Reads back system signals for Technicians, customers, or authorities testing systems.

Answers basic business questions asked by customers.

Available to work any shift and any days, while maintaining on-time attendance record.

 

Computer literate to include windows skills and email.

Accuracy typing at 40 words per minute

Clear and accurate verbal and written communications skills.

Ability to control calls and gain information quickly an accurately.

High School Diploma.

Experience in call-center or high customer interface environment.

 

Microsoft Office Suite competency (Word, Excel, etc.)

Bilingual

2 years Alarm Company Dispatch/Operator Experience

 
 
To apply for a position at SAFE Monitoring Technologies, email your resume along with a cover letter to SAFE Monitoring Technologies at hr@securitymonitoringtechnologies.com or FAX to us at (925) 830-8494.
 
 
 
www.securitymonitoringtechnologies.com
 
 
www.securitymonitoringtechnologies.com www.securitymonitoringtechnologies.com/aboutsmt_profile.html CSAA 5 Diamond